Amazon is planning to upgrade its voice assistant, Alexa, with an AI overhaul and introduce a monthly subscription fee. According to multiple reports from CNBC and other sources, Amazon's new AI-infused version of Alexa will cost extra and be separate from the existing Amazon Prime membership. The exact price for the subscription has not been determined yet.
Amazon sold over 500 million Alexa-enabled devices as of 2023, making it a significant player in the voice assistant market. To enhance its capabilities, Amazon is using its own large language model, Titan, in the Alexa upgrade. The company aims to provide more conversational and intelligent responses through this update.
The move comes as competitors like Google and OpenAI also invest heavily in generative AI for their chatbots. Apple's Siri has been a long-standing competitor in the voice assistant space, offering features such as two-way conversations in real time and language translation. Amazon's former SVP of devices and services, David Limp, and current CEO Andy Jassy have reportedly taken an active interest in improving Alexa's capabilities.
Despite early successes with Alexa, the team behind the voice assistant has faced challenges. Some former employees have expressed concerns that it had become bloated with a large team of thousands and was struggling to keep up with modern-day expectations. The priority for Amazon now is to turn Alexa into a more relevant device in people's lives.
Amazon Web Services (AWS), the company's cloud computing division, has been investing in large language models as part of its efforts to unseat OpenAI, Google, or Meta as leaders in artificial intelligence. The stakes are high for Amazon given that Alexa is already installed in millions of homes and kitchens worldwide.