According to Downdetector, tens of thousands of AT&T customers reported no service during this time and nearly 30,111 nationwide experienced an issue.
On February 22nd, AT&T and Verizon experienced a network outage that affected tens of thousands of customers. The incident started just before 4 a.m., with customers reporting wireless service interruptions in various cities across the United States.
On Thursday, February 22nd, AT&T and Verizon were experiencing some type of outage on their network. The incident started just before 4 a.m., with customers reporting wireless service interruptions in various cities across the United States. According to Downdetector, tens of thousands of AT&T customers reported no service during this time, and nearly 30,011 customers nationwide experienced an issue during the incident.
AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
"Some municipalities were experiencing difficulties with 911 service due to the outage."
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The incident started just before 4 a.m. Thursday and is the second time this week AT&T has had issues in the metro Atlanta area.
Nearly 30,001 customers nationwide reported an issue during the incident.
Accuracy
Customers of T Mobile, Verizon, UScellular and Consumer Cellular were also reporting issues though far fewer than AT&T.
The reports of AT&T outages appeared to have started at around 4 a.m. EST and picked up again two hours later before waning.
Some municipalities were experiencing difficulties with 911 service due to the outage.
Deception
(50%)
The article is deceptive in several ways. Firstly, the title of the article mentions that other cell service providers are experiencing outages as well but does not provide any specific information about those outages or their impact on customers. This statement is misleading because it implies that all cell service providers are having issues when only one provider (AT&T) has been reported to have significant outages. Secondly, the article mentions that some municipalities were experiencing difficulties with 911 service but does not provide any specific information about which cities or towns were affected and how many customers were impacted. This statement is also misleading because it implies that all cell service providers are having issues with 911 when only one provider (AT&T) has been reported to have significant outages affecting their ability for customers to make and receive phone calls including 911. Lastly, the article mentions that some cities were experiencing difficulties with texting from affected AT&T users but does not provide any specific information about which cities or towns were impacted and how many customers were unable to send texts. This statement is also misleading because it implies that all cell service providers are having issues with texting when only one provider (AT&T) has been reported to have significant outages affecting their ability for customers to send texts.
The article mentions that other U.S. cell service providers reporting outages but does not provide any specific information about those outages or their impact on customers.
Fallacies
(70%)
The article contains several fallacies. The author uses an appeal to authority by citing the website Downdetector as a source of information about outages at various cell service providers. This is problematic because Downdetector may not be entirely reliable and its reports should be taken with a grain of salt. Additionally, the article contains several examples of inflammatory rhetoric, such as
tens of thousands
far fewer
Bias
(85%)
The article reports on outages experienced by multiple cell service providers in the United States. The author uses language that implies bias towards AT&T as they had the most customers reporting issues and are mentioned first in the article. Additionally, some of the quotes from officials at different municipalities seem to be biased against AT&T specifically.
AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
In North Carolina, the Charlotte-Mecklenburg Police Department said on X at 3:15 a.m. EST that it was "aware of a nationwide outage impacting AT&T cell phone customers this morning. Customers were briefly unable to contact 9-1-1.'s ability to receive 9-1-1 calls. Service should be returning shortly."
The San Francisco Fire Department said in a post on X, "We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911). We are actively engaged and monitoring this. The San Francisco 911 center is still operational."
The transit system serving Philadelphia and its suburbs, SEPTA, said on X that, "Due to AT&T communication outages, some trains may reflect a delay,
Site
Conflicts
Of
Interest (50%)
The article reports on outages affecting multiple cell service providers including AT&T. The authors have a financial interest in the topic as they work for CBS News which is owned by ViacomCBS, a company that owns several major media companies and has significant revenue from advertising.
Author
Conflicts
Of
Interest (50%)
The author has a conflict of interest on the topic of AT&T outages as they are reporting on issues impacting their customers. Additionally, there is no disclosure in the article regarding any conflicts of interest that may exist.
AT&T and Verizon are experiencing some type of outage on Thursday morning.
"Some of our customers are experiencing wireless service interruptions [Thursday] morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored," AT&T said in a statement.
"We did not experience an outage. Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks," T-Mobile said in a statement.
Accuracy
AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
Customers of T Mobile were also reporting issues though far fewer than AT&T.
Some municipalities were experiencing difficulties with 911 service due to the outage.
Deception
(30%)
The article is deceptive in several ways. Firstly, it reports that AT&T and Verizon customers are experiencing outages when the actual problem seems to be affecting only T-Mobile customers. Secondly, the article quotes both AT&T and T-Mobile as saying they did not experience an outage which contradicts each other.
The website Downdetector.com has reported more than 51,000 outage reports for AT&T as of 7:13 a.m. ET Thursday.
Fallacies
(70%)
The article contains several fallacies. The author uses an appeal to authority by citing the website Downdetector.com as a source of information about the outage reports for AT&T and Verizon services. However, this website is not necessarily reliable or accurate in its reporting of network outages.
The most reported problems are in Houston, Chicago, Dallas, Atlanta, San Antonio, Indianapolis,
Bias
(85%)
The article reports on a nationwide outage affecting AT&T and Verizon customers. The author does not provide any political or religious bias in the reporting of this event.
> Customers are reportedly experiencing some type of nationwide network outage Thursday morning.
"Downdetector offers real-time status information for over 12,000 services across 47 websites representing 47 countries," the website says.
"Some of our customers are experiencing wireless service interruptions [Thursday] morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored," AT&T said in a statement to ABC News.
AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
"Some municipalities were experiencing difficulties with 911 service due to the outage."
Nearly 30,000 AT&T customers nationwide reported an issue during the incident and there were also issues for Verizon and T-Mobile users nationwide. Both companies confirmed to ABC News that they did not experience any outages.
The city of Atlanta is actively gathering information to determine how it can assist in resolving this issue.
Accuracy
Some municipalities were experiencing difficulties with 911 service due to the outage.
"We did not experience an outage. Our network is operating normally." T-Mobile said in a statement.
Deception
(50%)
The article contains a statement that is not supported by the author's own words. The sentence 'According to Apple, customers will still be able to make emergency calls if SOS or SOS only is seen in the status bar.' implies that this information was obtained from Apple and not directly from AT&T. This statement could potentially mislead readers into thinking that AT&T has confirmed this information when it may not be true.
According to Apple, customers will still be able to make emergency calls if SOS or SOS only is seen in the status bar.
Fallacies
(85%)
The article contains an appeal to authority fallacy by citing Apple as a source for information on emergency calls. The author also uses inflammatory rhetoric with phrases such as 'nationwide outage' and 'no word of when service is expected to return'. Additionally, the article does not provide any evidence or context for why the outage occurred.
According to Apple, customers will still be able to make emergency calls if SOS or SOS only is seen in the status bar.
Bias
(0%)
The article is biased towards the company AT&T. The author uses language that dehumanizes customers by saying 'AT&T is currently experiencing a nationwide outage' instead of acknowledging the inconvenience caused to their customers.
]
According to Apple, customers will still be able to make emergency calls if
Portsmouth, Va. (WAVY)
Site
Conflicts
Of
Interest (0%)
Madie MacDonald has a conflict of interest on the topics of AT&T and nationwide outage as she is an employee of WAVY.com which is owned by Sinclair Broadcasting Group, a company that has financial ties to AT&T.
Author
Conflicts
Of
Interest (0%)
Madie MacDonald has a conflict of interest on the topics of AT&T and nationwide outage as she is an employee of WAVY.com which is owned by Sinclair Broadcasting Group, a company that owns multiple television stations across the country including those in Portsmouth, Va.
Madie MacDonald reports on the nationwide AT&T outage affecting customers and emergency calls in Portsmouth, Va. She mentions WAVY's SOS status bar which is used to track emergency calls during natural disasters.
AT&T customers are experiencing a service outage nationwide.
The incident started just before 4 a.m. Thursday and is the second time this week AT&T has had issues in the metro Atlanta area.
Some of their customers are experiencing wireless service interruptions and they encourage Wi-Fi calling until service is restored.
Accuracy
AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
Customers of T Mobile, Verizon, UScellular and Consumer Cellular were also reporting issues though far fewer than AT&T.
The reports of AT&T outages appeared to have started at around 4 a.m. EST and picked up again two hours later before waning.
Deception
(30%)
The article is deceptive in several ways. Firstly, the author claims that AT&T customers are starting to come back online after experiencing a service outage nationwide. However, there is no evidence provided to support this claim. Secondly, the author quotes an unnamed source stating that they are aware of the outage impacting the U.S., but does not provide any further information about this source or their credibility. Thirdly, the article states that AT&T sent a statement to ABC News regarding the outage, but it is not clear if this statement was provided by Mary Royse Ginther herself or someone else at AT&T.
AT&T sent a statement to ABC News regarding the outage, but it is not clear if this statement was provided by Mary Royse Ginther herself or someone else at AT&T.
The article quotes an unnamed source stating that they are aware of the outage impacting the U.S., but does not provide any further information about this source or their credibility.
The author claims that 'AT&T customers are starting to come back online after experiencing a service outage nationwide.' However, there is no evidence provided to support this claim.
Fallacies
(70%)
The article contains an appeal to authority fallacy when it states that AT&T sent a statement to ABC News. The author does not provide any evidence or context for this claim.
]Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
We have received calls from AT&T customers that their cellular phones are in SOS mode.
Bias
(85%)
The article contains a statement from the author that AT&T customers are experiencing wireless service interruptions. The author also quotes an official statement from AT&T stating that some of their customers are experiencing cellular outages and encourages the use of Wi-Fi calling until service is restored. Additionally, there is no mention in the article about any other issues with Verizon or T-Mobile users nationwide.
According to downdetector.com, nearly 30,000 AT&T customers nationwide reported an issue during the incident.
AT&T sent the following statement to ABC News: “Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
Site
Conflicts
Of
Interest (50%)
The author of the article has a conflict of interest with one or more topics provided. The author is an employee of ABC News which owns and operates AT&T.
Author
Conflicts
Of
Interest (0%)
The author has a conflict of interest on the topics of AT&T outage and wireless service interruptions as they are reporting for ABC News which is owned by The Walt Disney Company. This company also owns several major telecommunications companies including AT&T.
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