Approximately 8.5 million machines were disabled by the bug and over 97% have been restored as of July 25, 2023.
CrowdStrike issued an update on July 19, 2024 that caused a global IT outage due to a bug in the software.
Microsoft estimated $5.4 billion (£4.1 billion) in financial losses for top US companies excluding Microsoft due to the outage.
The bug caused Microsoft's Windows operating system to crash, leading to chaos across the globe.
On July 19, 2024, CrowdStrike, a cybersecurity firm that provides services to Microsoft, issued an update to its users around the world which caused a major IT outage. The update had a bug in it that caused Microsoft's Windows operating system to crash. This led to one of the world's biggest IT outages and resulted in chaos across the globe. Flights were cancelled, businesses closed early, and medical staff struggled to keep operations running. CrowdStrike CEO George Kurtz announced over 97% of Falcon agent sensors that use Windows are now back online as of July 25, 2023. Microsoft previously estimated 8.5 million machines had been disabled by the bug in CrowdStrike's software, suggesting that approximately 250,000 devices remain offline. The recovery process has been time-consuming due to the requirement for physical access to devices in some cases. Microsoft released a tool to speed up the recovery process and development of automated recovery tools enhanced efforts. CrowdStrike is committed to restoring every impacted system and provided more details about the issue in a Preliminary Incident Review. The top 500 US companies by revenue, excluding Microsoft, suffered $5.4 billion (£4.1 billion) in financial losses from the outage.
CrowdStrike boss announced over 97% of systems running its software are back online as of July 25, 2023.
Approximately 250,000 devices remain offline out of the estimated 8.5 million machines affected by the bug in CrowdStrike’s software.
Microsoft and CrowdStrike shared solutions to fix the issue within one day of it being reported.
Recovery process has been time-consuming due to requiring physical access to devices in some cases.
Microsoft released a tool to speed up recovery process, and development of automated recovery tools enhanced efforts.
CrowdStrike committed to restoring every impacted system and provided more details about the issue in a Preliminary Incident Review.
Top 500 US companies by revenue, excluding Microsoft, suffered $5.4bn ($4.1bn) in financial losses from the outage.
Accuracy
No Contradictions at Time
Of
Publication
Deception
(100%)
None Found At Time Of
Publication
Fallacies
(85%)
The article contains a few informal fallacies and an example of inflammatory rhetoric. It uses an exaggerated depiction of the situation by stating that the faulty update caused a 'global IT outage that grounded flights and knocked TV stations off-air', which is an overstatement. Additionally, there's an appeal to authority when quoting George Kurtz, the CrowdStrike boss. Lastly, inflammatory rhetoric can be seen in the phrase 'CrowdStrike faced fresh backlash after giving staff and firms they work with a $10 UberEats voucher to say sorry for the disruption', which attempts to exaggerate the criticism received by CrowdStrike.
global IT outage that grounded flights and knocked TV stations off-air
CrowdStrike faced fresh backlash after giving staff and firms they work with a $10 UberEats voucher to say sorry for the disruption
CrowdStrike offered a $10 gift card as an apology for the botched update that crashed millions of computers worldwide
Uber flagged the high usage rates of the gift cards as fraud and canceled them
Accuracy
Approximately 250,000 devices remain offline out of the estimated 8.5 million machines affected by the bug in CrowdStrike’s software.
Microsoft and CrowdStrike shared solutions to fix the issue within one day of it being reported.
Deception
(100%)
None Found At Time Of
Publication
Fallacies
(75%)
The article contains a few informal fallacies and an example of inflammatory rhetoric. It uses an exaggerated and sensationalist tone in the title ('CrowdStrike offers a $10 apology gift card to say sorry for outage') and throughout the text, emphasizing the impact of CrowdStrike's mistake on various industries and sectors. The author also includes emotional language to describe the situation ('paralyzed countless businesses all over the world', 'numerous hospitals had to halt surgeries'). However, no formal logical fallacies are detected in this article.
] This story was updated to include CrowdStrike’s spokesperson statement.
CrowdStrike rolled back the update to fix the issue.
CEO Kurtz apologized for the disruption caused by the outage and promised a response that is focused, effective, and with a sense of urgency.
Accuracy
Approximately 250,000 devices remain offline out of the estimated 8.5 million machines affected by the bug in CrowdStrike’s software.
Microsoft and CrowdStrike shared solutions to fix the issue within one day of it being reported.
Recovery process has been time-consuming due to requiring physical access to devices in some cases.
Deception
(100%)
None Found At Time Of
Publication
Fallacies
(95%)
The author makes an appeal to sympathy when he quotes Kurtz's statement 'To our customers still affected, please know we will not rest until we achieve full recovery.' This is an example of an appeal to emotion fallacy. The author also reports on the reputational fallout for CrowdStrike without providing any evidence or context as to why this is a significant issue, which could be considered an example of hasty generalization. However, these are the only potential fallacies in the article and they do not significantly impact the overall accuracy or fairness of the reporting.
To our customers still affected, please know we will not rest until we achieve full recovery.
