Delta Air Lines faced IT outage caused by CrowdStrike software update since last Friday
Over 4,000 flights were canceled due to the IT issues
U.S. Department of Transportation launched an investigation into Delta's handling of the disruptions
Delta Air Lines, the second-largest airline in the United States, is facing ongoing disruptions due to a technology outage caused by a software update from CrowdStrike. The outage has resulted in widespread flight cancellations and customer service failures since last Friday. The U.S. Department of Transportation (DOT) announced an investigation into Delta on Tuesday to ensure the airline is following consumer protection requirements and taking care of its passengers during the disruptions.
According to reports, Delta had over 4,000 flights canceled since last Friday due to the IT issues. The problems began when a software update from CrowdStrike led to an outage of Microsoft systems that affected not only Delta but also other industries worldwide. The disruptions have caused significant inconvenience for passengers and crew members.
Delta CEO Ed Bastian acknowledged the difficulties in a video message to employees on Monday, calling it a
Delta experienced a software outage that disrupted their services at Boston Logan Airport for several days
Passenger Stephanie Yuhl was among those stranded and had to spend extra nights in Indianapolis
Hundreds of pieces of luggage were in Delta’s baggage claim area at Terminal A
Sherry Luke, Jacquelyn Schmiege, and her son Aiden Schmiege decided to rent a car and drive back to Florida instead of being stranded in Boston for two days
Delta’s IT teams had to manually repair and reboot affected systems, specifically one critical system that ensures all flights have a full crew in the right place at the right time
Accuracy
Delta had to cancel close to 1,400 flights across the country on Sunday and hundreds more on Monday due to the software outage
Delta Air Lines canceled over 4,900 flights from Friday through Tuesday due to IT issues caused by a software update from CrowdStrike.
Delta is offering premium pay and assurances to crew members to help fix its staffing problems.
Delta Air Lines canceled over 4,900 flights from Friday through Tuesday due to IT issues caused by a software update from CrowdStrike.
Delta did not immediately respond to a request for comment on the DOT investigation.
The problems began last Friday and have continued through Tuesday, affecting tens of thousands of passengers and crew members.
Accuracy
Delta had to cancel close to 1,400 flights across the country on Sunday and hundreds more on Monday due to the software outage
Delta acknowledged the investigation and is cooperating with DOT.
Deception
(5%)
The article contains selective reporting as it only reports details that support the authors' position of Delta having a prolonged meltdown and not being able to fix the problem for several more days. The article does not mention any efforts or progress made by Delta to resolve the issue or any alternative flights offered to passengers. This creates a one-sided view of the situation and misleads readers into believing that Delta is solely responsible for the ongoing disruptions.
The problems will probably extend through the end of the week.
Delta did not immediately respond to a request for comment on the DOT investigation.
To help fix its staffing problems, Delta is offering crew members premium pay, as well as additional assurances they will be able to travel back to their homes at the end of their work period.
Fallacies
(85%)
The article contains several instances of inflammatory rhetoric and appeals to authority. The authors use phrases such as 'meltdown', 'worse news', and 'bad news' to exaggerate the situation and create a sense of urgency. They also quote Pete Buttigieg stating that the Department of Transportation will be investigating Delta for potential unfair practices, implying that Delta is in the wrong without providing any evidence or context. However, no formal logical fallacies were identified.
]While you should first try to resolve issues directly with the airline, we want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements during the recent travel disruptions.[
The DOT said it has received a 'high volume of consumer complaints' about Delta's actions since Friday.
Bias
(95%)
The article does not demonstrate any clear bias towards a specific political, religious, ideological or monetary position. However, the authors do use language that depicts Delta's situation as extreme and frustrating for passengers and crew members. They also mention the financial costs to Delta as a result of the cancellations.
Frustrated passengers and crews
Getting those passengers reunited with their checked baggage is going to take many more days beyond that.
The problems left tens of thousands of frustrated Delta customers stranded and unable to return home.
This week, Delta remained in the dark about the whereabouts of its crew members.
U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines for widespread flight disruptions and customer service failures during last week's global IT outage.
DOT cited Delta's inability to uphold commitments to passengers as reason for investigation.
Transportation Secretary Pete Buttigieg stated the department will use full investigative and enforcement power to ensure passenger rights are upheld.
Delta acknowledged the investigation and is cooperating with DOT.
Software update from CrowdStrike led to historic outage of Microsoft systems affecting Delta Air Lines and other industries.
Delta CEO Ed Bastian called it a 'horrible weekend' with over 4,000 flights canceled since Friday.
Accuracy
U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines for widespread flight disruptions and customer service failures during last week’s global IT outage.
Delta experienced a software outage that disrupted their services at Boston Logan Airport for several days
DOT cited Delta’s inability to uphold commitments to passengers as reason for investigation.
Delta had to cancel close to 1,400 flights across the country on Sunday and hundreds more on Monday due to the software outage
Delta did not immediately respond to a request for comment on the DOT investigation.
Transportation Secretary Pete Buttigieg launched an investigation into Delta Air Lines
Delta had the most disruptions each day among airlines due to reliance on Microsoft Windows operating system for important applications
CEO Ed Bastian warned it would take another couple of days before Delta is in a position to say the worst is behind them
Accuracy
Delta had canceled over 4,000 flights since Friday (article)
Delta had canceled close to 1,400 flights across the country on Sunday and hundreds more on Monday due to the software outage (other article)
Delta Air Lines canceled over 4,900 flights from Friday through Tuesday due to IT issues caused by a software update from CrowdStrike. (other article)
Delta has been the slowest US airline to restore its operations, canceling more than 1,000 flights each day from Friday to Monday. As of 11 a.m. on Tuesday, another 445 flights had been canceled (other article)
