Delta Apologizes for Disparaging Palestinian Flag Pins, Sparks Debate on Freedom of Expression and Workplace Inclusion

Atlanta, Georgia, Georgia United States of America
CAIR and other civil rights groups pressured Delta to issue formal apology
Delta Air Lines apologized for initial posts disparaging employees wearing Palestinian flag pins
Only U.S. flag pins allowed on uniforms starting July 15, 2024
Delta Apologizes for Disparaging Palestinian Flag Pins, Sparks Debate on Freedom of Expression and Workplace Inclusion

Delta Air Lines issued apologies on Thursday after drawing criticism for social media posts that appeared to disparage employees wearing Palestinian flag pins. The controversy began when two Delta flight attendants were photographed wearing the pins, and some social media users expressed discomfort, equating the flags with Hamas badges. In response, Delta initially sympathized with these users and stated that its employees did not follow company policy.

However, following backlash from civil rights groups such as CAIR (Council on American-Islamic Relations), Delta issued a formal apology for the initial posts and clarified that the flight attendants were in compliance with the uniform policy. The airline also announced that starting July 15, only U.S. flag pins would be allowed on uniforms.

The incident sparked discussions about freedom of expression, discrimination, and cultural sensitivity in various workplaces and schools. Some argued that wearing a Palestinian flag pin should not be considered a threat or an act of terrorism, while others emphasized the importance of respecting company policies to maintain a safe and welcoming environment for all employees and passengers.

The controversy comes amid ongoing tensions between Israel and Palestine, with reports of civilian casualties in Gaza due to Israeli military actions. The situation has led to protests across the United States, including in corporate America. In April 2024, Google fired 28 employees for publicly protesting a contract with the Israeli government.

Delta's response to this incident highlights the importance of addressing and acknowledging instances of discrimination and bias in all workplaces. It also underscores the need for open dialogue, education, and understanding to foster an inclusive environment where everyone feels valued and respected.



Confidence

91%

Doubts
  • Is there any evidence that the flight attendants' actions caused discomfort or harm to passengers?
  • Were other flags besides the Palestinian flag also banned from Delta uniforms?

Sources

76%

  • Unique Points
    • Delta issued an apology for a deleted social media post that disparaged employees wearing Palestinian flag pins
    • CAIR called on Delta to issue an apology for the reprehensible comment
    • Delta stated that its controversial reaction was ‘mistakenly’ posted to social media and removed it because it was not in line with their values
    • The team member responsible for the post has been counseled and no longer supports Delta’s social channels
    • Two employees who were photographed wearing Palestinian flag pins are still working for Delta, but only U.S. flags will be permitted on uniforms starting July 15
  • Accuracy
    • Delta's official Twitter account replied 'I hear you as I'd be terrified as well, personally.' and 'Our employees reflect our culture and we do not take it lightly when our policy is not being followed.'
    • Delta stated that its controversial reaction was 'mistakenly posted to social media and removed it because it was not in line with their values'
    • Effective Monday, Delta will only allow US flag pins to be worn on uniforms
  • Deception (30%)
    The author, Megan Cerullo, makes no deceptive statements in this article. However, the article does contain examples of deception by omission from Delta's initial response on their Twitter account. They implied that the Palestinian flag pins were a security risk and compared them to 'Hamas badges.' This is a false equivalence and an attempt to manipulate emotions against Palestinian-Americans. The author did not make this statement, but she did report it accurately.
    • CAIR national deputy director Edward Ahmed Mitchell said Delta's response was reprehensible and called on the airline to issue an apology. "Whether this racist post on Delta's X account was approved or unauthorized, Delta must apologize and take steps to educate its employees about this type of dangerous anti-Palestinian racism. Bigotry against Palestinian-Americans is absolutely out of control in workplaces and at schools – and it must stop," he said in a statement.
    • Delta added that the two employees who were photographed wearing the pins were in compliance with its uniform policy, and that they still work for the airline.
    • Delta responded from its own X account, "I hear you as I'd be terrified as well, personally. Our employees reflect our culture and we do not take it lightly when our policy is not being followed," Delta wrote, according to a screenshot of the exchange shared by the Council on American-Islamic Relations (CAIR).
  • Fallacies (85%)
    Delta's initial response on their X account to the user's post suggesting that Palestinian flag pins are 'Hamas badges' is an example of an appeal to authority fallacy. The Delta account implied that the user's fear and discomfort were valid reasons for their stance, despite not providing any evidence or logical reasoning to support this claim. Additionally, Delta's statement 'Our employees reflect our culture and we do not take it lightly when our policy is not being followed' implies that the employees wearing Palestinian flag pins are a threat to the company culture and values, which is an inflammatory rhetoric.
    • Delta responded from its own X account.
  • Bias (80%)
    The author, Megan Cerullo, does not demonstrate any bias in her reporting. However, the X user's post that Delta reacted to contains language that depicts individuals wearing Palestinian flag pins as 'Hamas badges.' This is an example of bias as it unfairly and inaccurately associates individuals with a specific political ideology or group based on their affiliation with a particular flag. The author does not endorse this language or the sentiment behind it, but her reporting does include it.
    • Since 2001 we take our shoes off in every airport because a terrorist attack in US soil. Now imagine getting into a @Delta flight and seeing workers with Hamas badges in the air. What do you do?
    • Site Conflicts Of Interest (100%)
      None Found At Time Of Publication
    • Author Conflicts Of Interest (100%)
      None Found At Time Of Publication

    56%

    • Unique Points
      • Delta flight attendant wore a Palestinian flag pin on his uniform
      • Passengers took photo of the flight attendant and posted it on social media
      • Anti-Palestinian accounts mobilized to uncover the man’s identity and pressure Delta to get him fired
    • Accuracy
      • ] Delta's official Twitter account replied from its X account that they were 'I hear you as I'd be terrified as well, personally.'[1]
      • Delta stated that its controversial reaction was 'mistakenly posted to social media and removed it because it was not in line with their values'[2]
      • A Delta spokesperson said the airline's social media post was 'not in line with our values and our mission.[3]'
    • Deception (30%)
      The author makes emotional appeals and manipulates the reader's emotions by describing the situation in Gaza as 'hell on earth', 'bombed into oblivion', and 'mass murder'. She also uses loaded language such as 'relentless bombardment' and 'targeted starvation campaign'. The author also selectively reports information, focusing only on the Palestinian perspective and ignoring the context of the conflict. There is no mention of any actions taken by Palestinians that may have contributed to the situation. Additionally, there is a lie by omission regarding Delta's statement about their policy change, as they did not mention that it was in response to these incidents.
      • We are witnessing ethnic cleansing and mass murder in real time and yet speaking out about these horrors – doing something as little as wearing a Palestinian pin in public – puts you at risk of being smeared, harassed and fired from your job.
      • A Twitter account called iliketeslas then found another picture of a Delta employee wearing a Palestine flag and tweeted: ‘Imagine getting into a @Delta flight and seeing workers with Hamas badges in the air. What do you do?’
      • Delta removed a mistakenly posted comment on X Tuesday because it was not in line with our values and our mission to connect the world.
      • There’s been a huge increase in scary airline incidents recently. Last week, there was yet another one when passengers on a Delta flight from Boston to West Palm Beach experienced extreme turbulence. No, this wasn’t a Boeing-related safety glitch; it was far more serious than that.
      • Well, personally, the first thing I’d do is explain to the person complaining that the Palestinian flag is not a ‘Hamas badge’. But I’m not the person manning Delta’s official Twitter/X account.
    • Fallacies (80%)
      The author commits an appeal to emotion fallacy by using inflammatory language and describing the Palestinian flag as 'terrifying' and 'chilling'. She also uses loaded words such as 'bombardment', 'assault', and 'killing civilians at a scale and pace many experts have called unprecedented'. The author also commits a false dilemma fallacy by presenting only two options: either expressing solidarity with the Palestinians or being complicit in their suffering. She also makes assumptions about the motivations of those who oppose the display of Palestinian flags, implying that they are anti-Palestinian bigots.
      • There’s been a huge increase in scary airline incidents recently. Last week, there was yet another one when passengers on a Delta flight from Boston to West Palm Beach experienced extreme turbulence. No, this wasn’t a Boeing-related safety glitch; it was far more serious than that. A flight attendant was wearing a tiny Palestine flag pin on his uniform. Terrifying, right?
      • Well, personally, the first thing I’d do is explain to the person complaining that the Palestinian flag is not a Hamas badge.
      • Delta removed a mistakenly posted comment on X Tuesday because it was not in line with our values and our mission to connect the world.
      • This is an effort at prolonged occupation.
    • Bias (0%)
      The author expresses clear bias against Delta Air Lines for their tweet about a Palestinian flag being 'terrifying'. She also implies that the airline has a history of cracking down on pro-Palestinian messages and shows disapproval towards Delta's policy change regarding pin allowance.
      • As Tlaib says, there is a widespread effort to ‘dehumanize Palestinians and erase Palestinians from existence’.
        • Delta removed a mistakenly posted comment on X Tuesday because it was not in line with our values and our mission to connect the world,\nThe team member responsible for the post has been counseled and no longer supports Delta’s social channels.
          • It’s yet another example of just how widespread and normalized anti-Palestinian bigotry has become in the US.
            • Meanwhile Israel is loudly and proudly annexing the occupied West Bank, recently approving the largest seizure of land in more than three decades, according to a report by an Israeli anti-settlement watchdog.
              • Well, personally, the first thing I’d do is explain to the person complaining that the Palestinian flag is not a ‘Hamas badge’.
              • Site Conflicts Of Interest (100%)
                None Found At Time Of Publication
              • Author Conflicts Of Interest (100%)
                None Found At Time Of Publication

              97%

              • Unique Points
                • Delta apologized for a deleted post on its social media account that appeared to sympathize with someone who complained about flight attendants wearing Palestinian flag pins.
                • Two pictures were posted on social media of Delta flight attendants wearing the pins and called them ‘Hamas badges.’
                • Delta replied to the post saying ‘I hear you as I’d be terrified as well, personally.’ and ‘Our employees reflect our culture and we do not take it lightly when our policy is not being followed.’
                • A Delta spokesperson said the airline’s social media post was ‘not in line with our values and our mission.’
              • Accuracy
                No Contradictions at Time Of Publication
              • Deception (100%)
                None Found At Time Of Publication
              • Fallacies (90%)
                The article contains an appeal to authority when it quotes Edward Ahmed Mitchell from CAIR stating 'What happened with Delta is just the latest example of anti-Palestinian racism.' This statement is not a logical fallacy in itself, but it becomes one when taken as an absolute truth without any evidence provided. However, since the article does not make this statement as an absolute truth and instead presents it as Mitchell's opinion, I am scoring it 90.
                • CAIR welcomed Delta’s apology. ‘And my hope is that this incident will begin to slowly, slowly move the needle in a different direction.’
              • Bias (95%)
                The authors express sympathy with a social media user who disparages Palestinian flag pins worn by Delta flight attendants. They also quote Edward Ahmed Mitchell from CAIR, who characterizes the incident as an example of anti-Palestinian racism. These statements demonstrate a bias against Palestinians.
                • Delta replied to the post. “I hear you as I’d be terrified as well, personally.”
                  • What happened with Delta is just the latest example of anti-Palestinian racism.
                  • Site Conflicts Of Interest (100%)
                    None Found At Time Of Publication
                  • Author Conflicts Of Interest (100%)
                    None Found At Time Of Publication

                  79%

                  • Unique Points
                    • Delta employee was removed from social media channels for a post perceived to be anti-Palestinian
                    • Post falsely equated Palestinian flag to Hamas badge
                    • Effective Monday, Delta will only allow US flag pins to be worn on uniforms
                  • Accuracy
                    • Delta apologized for the mistake and counseled the team member responsible
                  • Deception (30%)
                    The author makes an emotional appeal to fear in the article by falsely equating the Palestinian flag with Hamas's flag. This is a form of emotional manipulation and sensationalism. The author also selectively reports information by only mentioning the backlash against Delta for this post, without providing any context about why some people might support wearing Palestinian flags on uniforms.
                    • Screenshots show that Delta’s official account replied on Wednesday, writing, ‘I hear you as I’d be terrified as well, personally. Our employees reflect our culture and we do not take it lightly when our policy is not being followed.’
                    • CNN – A Delta employee has been removed from their position with the airline’s social media channels following backlash over a post made from an official account that some perceived to be anti-Palestinian. ... It’s unclear what account posted the initial images. ... The post read, ‘I hear you as I’d be terrified as well, personally. Our employees reflect our culture and we do not take it lightly when our policy is not being followed.’ That post has since been deleted.
                  • Fallacies (85%)
                    The author makes an appeal to authority by quoting Azka Mahmood and Omar Suleiman without providing any context or evidence of their expertise on the topic. The author also uses inflammatory rhetoric by describing Delta's policy change as 'eroding freedom of expression' and 'caving to pressure'.
                    • “We should be concerned that this policy change has come about in response to negative attention related to Palestine in particular.”
                    • “Delta should stand by its employees’ right to free speech and expression rather than caving to pressure.”
                  • Bias (90%)
                    The author equates the Palestinian flag to Hamas in her statement, demonstrating anti-Palestinian bias.
                    • “Since 2001 we take our shoes off in every airport because a terrorist attack in US soil. Now imagine getting into a @Delta flight and seeing workers with Hamas badges in the air. What do you do?”
                    • Site Conflicts Of Interest (100%)
                      None Found At Time Of Publication
                    • Author Conflicts Of Interest (100%)
                      None Found At Time Of Publication