Airline offering compensation to affected customers through meals, hotel accommodations, ground transportation vouchers and travel vouchers.
CrowdStrike outage affected Delta's global IT systems.
Delta Air Lines experienced IT outage causing 400 cancellations and 860 delays on July 24, 2024.
Delta CEO Ed Bastian apologized for inconvenience and assured progress in restoring operations.
Delta Air Lines, the world's premier international airline, is working to restore its reliable and on-time operation following last week's CrowdStrike outage that caused significant disruptions. The incident resulted in over 400 flight cancellations and approximately 860 flight delays on Tuesday alone. Delta CEO Ed Bastian shared an update with customers on July 24, expressing gratitude for their patience and apologizing for the inconvenience.
The CrowdStrike outage, which affected IT systems across the globe, has been identified as the cause of Delta's operational challenges. The airline's team of professionals has been working around the clock to stabilize operations since last week. While initial efforts were difficult and slow, progress has been made with delays and cancellations decreasing significantly.
Delta is committed to taking care of its customers whose flights may still be impacted by offering meals, hotel accommodations, ground transportation through vouchers and reimbursements. The airline also plans to provide Delta SkyMiles and travel vouchers as a further gesture of apology.
The U.S. Department of Transportation has launched an investigation into Delta's treatment of passengers due to the flight disruptions caused by IT outages.
Delta customers have experienced frustration and difficulty in getting the service they deserve during this challenging time, but many have also expressed support for the airline's team members who are working under trying conditions. The Atlanta-based carrier remains committed to keeping its customers informed via delta.com and the Fly Delta app.
Delta Air Lines and its regional carrier canceled over 7,000 flights from Friday to Monday.
The cause of the meltdown is internal scheduling system issues that prevent effective communication with crew about their whereabouts.
Southwest Airlines experienced similar issues during peak holiday travel time in December 2022, costing the company nearly $1 billion.
Some Delta competitors have taken the opportunity to throw shade at the airline.
Accuracy
] Delta Air Lines and its regional carrier canceled over 7,000 flights from Friday to Monday.[
Delta will provide reimbursements for meals, hotel accommodations, and ground transportation to affected passengers as well as frequent flyer miles and travel vouchers.
, Delta is fully cooperating with the Department of Transportation's investigation.
Delta canceled over 5,000 flights since Friday following IT outages.
Deception
(30%)
The author makes editorializing statements and uses emotional manipulation by comparing Delta's situation to Southwest's meltdown in a derogatory way. She also engages in selective reporting by focusing on the negative aspects of Delta's situation while ignoring any potential positive actions they may have taken.
one Reddit user reported a flight attendant announced on a non-Delta flight on Tuesday.
Be very careful, because it could be your turn in the barrel next.
But it could still take days to get all Delta passengers who had been booked on those canceled flights to where they wanted to go.
Southwest’s meltdown also occurred during a peak travel period, days ahead of Christmas. But it’s not like Delta executives were sitting on the sidelines during Southwest’s struggles thinking, ‘Well we really are an amazing airline. Look at us coasting while they fall apart.’
Fallacies
(85%)
The author makes an appeal to authority by quoting Kathleen Bangs, a FlightAware spokesperson, stating that 'every airline was probably checking their systems and looking at improvements they could make to their own IT.' This statement implies that all airlines were taking steps to improve their technology after Southwest's meltdown. However, the author does not provide any evidence or context about other airlines' actions or the extent of those improvements. Additionally, the author uses inflammatory rhetoric by quoting a Reddit user reporting a flight attendant making disparaging comments about Delta on another airline and advising 'Be very careful, because it could be your turn in the barrel next.' This statement is not directly related to Delta's current situation and creates an unnecessary hostile tone.
every airline was probably checking their systems and looking at improvements they could make to their own IT.
Be very careful, because it could be your turn in the barrel next.
Bias
(90%)
The author makes a comparison between Delta and Southwest's handling of disruptions, implying that Delta should have learned from Southwest's mistakes. This implies a bias towards criticizing Delta for not learning from another airline's mistakes.
Be very careful, because it could be your turn in the barrel next.
But it could still take days to get all Delta passengers who had been booked on those canceled flights to where they wanted to go.
one Reddit user reported a flight attendant announced on a non-Delta flight on Tuesday.
Southwest’s meltdown also occurred during a peak travel period, days ahead of Christmas. But it’s not like Delta executives were sitting on the sidelines during Southwest’s struggles thinking, ‘Well we really are an amazing airline. Look at us coasting while they fall apart.’
Delta Air Lines is being investigated by the U.S. Department of Transportation due to ongoing flight delays and cancellations.
As of Tuesday, Delta had canceled over 400 flights and delayed approximately 860 flights for the day.
Delta is working to restore its operation after a faulty Windows update from cybersecurity vendor CrowdStrike rendered IT systems across the globe inoperable.
Accuracy
The investigation follows a faulty software update that caused global technological havoc and disrupted air travel.
