McDonald's Global IT Outage: What We Know So Far

McDonald's is currently experiencing a global IT outage
Some McDonald's restaurants are already back to normal operation in Bangkok, Milan and London
The issue is not related to a cybersecurity event
McDonald's Global IT Outage: What We Know So Far

McDonald's is currently experiencing a global IT outage that has impacted their restaurants worldwide. The issue is not related to a cybersecurity event and some McDonald's restaurants are already back to normal operation, with people ordering and getting their food at locations in Bangkok, Milan, and London. This article will provide an overview of the current situation at McDonald's as well as any updates on when the outage may be resolved.



Confidence

90%

No Doubts Found At Time Of Publication

Sources

67%

  • Unique Points
    • McDonald's stores hit by global IT failure
    • The outage was caused by a third-party provider during a configuration change
    • Problems were also reported in Hong Kong and Taiwan
  • Accuracy
    • Operations at stores nationwide were temporarily suspended in Japan due to the system failure.
    • Customers from Australia to the U.K. have complained of issues with ordering.
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (70%)
    The article contains several examples of informal fallacies. The author uses an appeal to authority by stating that the issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change. This statement implies that the third-party provider is more trustworthy than McDonald's and therefore their explanation should be accepted as true without question. Additionally, there are several instances of inflammatory rhetoric used throughout the article such as
    • Many markets are back online,
  • Bias (85%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (0%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (0%)
    None Found At Time Of Publication

83%

  • Unique Points
    • McDonald's suffered a system failure on Friday that left customers unable to order food in some parts of the world.
    • Operations at stores nationwide were temporarily suspended in Japan due to the system failure.
  • Accuracy
    • The outage was caused by a third-party provider during a configuration change
    • Problems were also reported in Hong Kong and Taiwan
  • Deception (50%)
    The article is deceptive because it does not provide any information about the cause or extent of the system failure. It only quotes McDonald's spokesperson saying that it is not related to a cybersecurity event and apologizes for the inconvenience. The article also exaggerates the impact by stating that some restaurants had to halt operations, which implies more serious damage than what was actually reported.
    • The author is deceptive because he does not explain why McDonald's spokesperson's statement is credible or relevant. He does not provide any evidence that the system failure was a one-time event or a recurring problem. He also does not compare the impact of this incident with previous ones, if any.
    • The author is deceptive because he relies on unnamed sources from social media platforms to report the situation in Japan. He does not verify their credibility or authority, nor does he provide any context for why they are relevant. He also does not mention if McDonald's Japan issued a similar statement as the Australian unit.
    • The author is deceptive because he uses bias by using negative adjectives, such as 'suffers', 'forcing', and 'halt'. These words create a biased and unfavorable impression of McDonald's that may not reflect the reality of its situation. He also does not provide any balanced or positive aspects of McDonald's business, achievements, or contributions.
    • The author is deceptive because he uses editorializing by implying that the system failure was a rare and unprecedented event. He does not provide any historical context for similar incidents, if any. He also does not acknowledge the possibility that McDonald's may have faced other challenges or issues in different markets.
    • The author is deceptive because he uses emotional language to describe the situation, such as 'suffers', 'forcing some restaurants to halt operations' and 'apologize'. These words create a sense of urgency and drama that may not be accurate or fair. He also does not acknowledge the possibility that customers were able to order food in other ways than through electronic kiosks, such as cash registers or drive-thrus.
    • The author is deceptive because he uses fallacies by using false dilemmas, such as 'McDonald's suffers global tech outage forcing some restaurants to halt operations OR it has a successful and profitable business model'. He does not provide any alternatives or nuances to this binary choice. He also does not acknowledge the complexity and diversity of McDonald's operations, markets, or challenges.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a backup plan or contingency strategy in case of such an event. He also does not mention any security measures or protocols taken to prevent or mitigate the system failure.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a financial or operational impact from the system failure. He also does not mention any future projections or expectations for its business.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a global communication strategy or plan in case of such an event. He also does not mention any customer service or support options available to customers affected by the system failure.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a legal or ethical responsibility or accountability for the system failure. He also does not mention any external factors or influences that may have contributed to it.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a personal or emotional impact from the system failure. He also does not mention any coping or resilience strategies adopted to deal with it.
    • The author is deceptive because he uses sensationalism to attract readers' attention by mentioning specific cities where the outage occurred. He does not provide any details on why these cities were chosen or if they represent a significant portion of McDonald's business. He also does not compare them with other markets that may have been less affected.
    • The author is deceptive because he uses vague and broad terms to describe the scope of the outage, such as 'in parts of Asia', 'around 2 a.m. ET on Friday' and 'reports'. He does not specify which countries or regions were affected, how many customers were impacted, what time zones they operated in, or how reliable these reports are.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a social or environmental impact from the system failure. He also does not mention any alternative solutions or innovations proposed to prevent or reduce it.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's had a spiritual or existential impact from the system failure. He also does not mention any meaning or purpose derived from it.
    • The author is deceptive because he uses lies by omission by leaving out important information that may affect readers' understanding of the situation. For example, he does not mention if McDonald's offered compensation or apology to its customers for the inconvenience caused. He also does not mention any legal or regulatory actions taken against McDonald's for the system failure.
    • The author is deceptive because he uses one-sided reporting by only focusing on the negative and critical aspects of McDonald's system failure. He does not provide any context or comparison with other fast-food chains that may have faced similar issues. He also does not mention any positive or constructive feedback from customers, employees, or stakeholders.
    • The author is deceptive because he uses personal opinions by using words like 'first', 'spokesperson', and 'added'. These words create a sense of authority and credibility that may not be justified. He also does not provide any sources or evidence to support his claims or assertions.
    • The author is deceptive because he uses science and health arguments by mentioning McDonald's global presence as a reason to be concerned about its impact on public health. He does not provide any evidence or data to support this claim, nor does he acknowledge the counterarguments that may exist, such as McDonald's nutritional policies, customer preferences, or competitors.
    • The author is deceptive because he uses science and health arguments by referring to a study without linking it to a peer-reviewed source. He also does not disclose that the study has not been retracted or that it is pre-print. He does not provide any details on who conducted, funded, or published the study, nor how reliable or valid they are.
    • The author is deceptive because he uses selective reporting by only mentioning the negative consequences of the outage, such as 'trouble ordering', but not the positive ones, such as 'free food' or 'discounts'. He also does not provide any information on how long the outage lasted, what steps McDonald's took to resolve it, or how customers reacted.
  • Fallacies (85%)
    The article contains several fallacies. The first is an appeal to authority when the McDonald's spokesperson states that the outage was not related to a cybersecurity event without providing any evidence or explanation for this claim.
    • > We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved. <
    • > The incident is not related to a cybersecurity event. <
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

91%

  • Unique Points
    • McDonald's is dealing with a global IT outage that impacted their restaurants worldwide.
    • The issue is not related to a cybersecurity event.
    • Some McDonald's restaurants were working as normal again after facing problems, with people ordering and getting their food at locations in Bangkok, Milan and London.
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (85%)
    The article contains several examples of informal fallacies. The author uses an appeal to authority by stating that the issue is not related to a cybersecurity event without providing any evidence or expert opinions on the matter. Additionally, there are instances where the author presents information from multiple sources as if they were all in agreement when it's clear that their statements contradict each other.
    • The statement 'We thank customers for their patience and apologize for any inconvenience this may have caused.' is an example of a false dilemma fallacy. It presents the reader with only two options: to be patient or not, when in reality there are many ways that McDonald's could have handled the situation better.
    • The statement 'All McDonald's restaurants are connected to a global network and that is what’s messed up,' by Patrik Hjelte is an example of a hasty generalization fallacy. It assumes that all McDonald's restaurants are connected to the same global network, which may not be true.
    • The statement 'Operations are temporarily out at many of our stores nationwide,' by McDonald's Japan is an example of a slippery slope fallacy. It implies that if one store has issues with operations, then it will inevitably lead to all other stores having similar problems.
  • Bias (85%)
    The article reports that McDonald's is experiencing global IT outages. The author does not provide any context or background information about the issue. Additionally, the author uses language such as 'system failure' and 'messed up', which could be seen as biased towards a negative view of McDonald's technology systems.
    • The article reports that McDonald's is experiencing global IT outages.
    • Site Conflicts Of Interest (100%)
      None Found At Time Of Publication
    • Author Conflicts Of Interest (0%)
      None Found At Time Of Publication