Microsoft Copilot and Bing Outages Disrupt Services for Users in Europe and Asia

Redmond, WA, Washington, USA United States of America
Despite efforts to resolve the issue, it caused inconvenience for those who rely on these services.
Microsoft acknowledged the issues, confirming users were unable to access Microsoft Copilot. The company is investigating the cause of the problem and providing updates in their admin center under CP795190.
Microsoft services, including Copilot and Bing, experienced outages on May 23, 2024.
Multiple sources reported the outages impacted ChatGPT's web search feature as well as DuckDuckGo and Ecosia search engines that rely on Bing's API.
The incidents began around 3 AM ET and affected users in Europe and Asia.
The outages lasted for several hours before services began coming back online around 7:20 AM PT.
Microsoft Copilot and Bing Outages Disrupt Services for Users in Europe and Asia

Multiple sources reported that several Microsoft services, including Copilot and Bing, experienced outages on May 23, 2024. The incidents began around 3 AM ET and affected users in Europe and Asia. The outages also impacted ChatGPT's web search feature as well as DuckDuckGo and Ecosia search engines that rely on Bing's API.

Microsoft acknowledged the issues, confirming that users were unable to access the Microsoft Copilot service. The company is investigating the cause of the problem and providing updates in their admin center under CP795190.

The outages lasted for several hours before services began coming back online around 7:20 AM PT. Despite Microsoft's efforts to resolve the issue, it caused inconvenience for those who rely on these services, especially given that Microsoft had two major events this week - the Surface Pro 11 and Surface Laptop 7 launch and its annual Build conference.

The exact cause of the outage remains unclear. However, it is important to note that such incidents are not uncommon in the tech industry, and they can have far-reaching consequences due to the interdependency of various services.



Confidence

80%

Doubts
  • Was the cause of the outage identified?
  • Were all Microsoft services affected or just Copilot and Bing?

Sources

98%

  • Unique Points
    • Microsoft outage affected search capabilities for ChatGPT, Copilot, DuckDuckGo, and other platforms on Thursday morning.
    • Issues began around 3AM ET and were linked to Bing’s API.
    • OpenAI posted a note indicating the issue had been resolved for ChatGPT by 10:10 PM PT on May 22nd.
    • DuckDuckGo and Ecosia, which rely on Bing’s API, were unable to load search results during the outage.
  • Accuracy
    • Bing’s web search engine was also affected but came back online eventually.
    • Microsoft’s Copilot displayed a loading loop preventing users from accessing the service.
    • ChatGPT displayed an error message when users attempted to make a search inquiry.
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (95%)
    The author is reporting on facts and events without making any fallacious statements. However, there are a few instances of inflammatory rhetoric that slightly lower the score. For example, the phrase 'Microsoft outage took down' implies blame towards Microsoft for the outage which may not be entirely accurate.
    • ]Microsoft outage took down[
    • services that rely on Bing’s API are displaying error messages.
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

99%

  • Unique Points
    • Bing, Microsoft’s search engine experienced an outage in Europe for several hours on Thursday.
    • Services began coming back online around 7.20 a.m. PT after more than five hours of outage.
    • Microsoft could not be reached for comment on the outage.
  • Accuracy
    • Bing's API was down
    • affected services included DuckDuckGo, Microsoft Copilot and ChatGPT
    • issues began around 3AM ET
    • parts of the service came back online around 7.20 a.m. PT
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

95%

  • Unique Points
    • Bing's market share has remained low despite Microsoft investing heavily in the service and adding AI capabilities.
    • The failure of Bing may result in an exodus of users to alternative platforms, which Microsoft cannot afford.
    • Bing's downtime caused DuckDuckGo and web search services from ChatGPT Plus to also be affected.
  • Accuracy
    • Microsoft's Bing is experiencing outages in Europe, affecting services like Copilot.
    • Issues began around 0846 UTC and parts of the service have been down for several hours.
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (80%)
    The article contains a mix of formal and informal fallacies. It includes an underreported event with a lack of specifics regarding the extent of the outage and its impact on Microsoft's reputation and customers. The author also makes light of the situation with inflammatory rhetoric, such as referring to Bing's market share as 'infamously low' and suggesting that users may be leaving for alternative platforms. Additionally, there is an appeal to authority in the form of referencing Microsoft's official statement.
    • . . . parts of Microsoft's Bing are still offline in Europe after it fell over earlier this morning, taking down Copilot and anything else that depends on the search service's API.
    • By our reckoning, large parts of the service have been down for a few hours at the time of publication, and not many people seem to have noticed.
    • Microsoft confirmed that there were problems with a Xeet at 0846 UTC, noting "an issue where users may be unable to access the Microsoft Copilot service."
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

98%

  • Unique Points
    • Bing’s search engine is experiencing issues as of May 23rd, 2024.
    • Bing’s application programming interface (API) is also affected by the outage.
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (95%)
    The article mentions that Bing's API is causing issues for other services such as DuckDuckGo and Microsoft Copilot. This is an example of a Dependency Fallacy, where the author assumes that because one thing (Bing's API) affects another (DuckDuckGo and Microsoft Copilot), it must be the cause of their issues. However, there are no other fallacies present in the article.
    • Bing's application programming interface (API), which means that other services that rely on Bing aren't working properly.
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (0%)
    None Found At Time Of Publication

100%

  • Unique Points
    • Several Microsoft services, including Copilot and Bing, are down for users in Europe and Asia.
    • Outage reports for Copilot spiked around 3 AM ET on May 23, 2024.
    • ChatGPT’s ability to search the web is affected by the outage.
    • Microsoft is investigating the cause of the issue and providing updates in the admin center under CP795190.
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication