Microsoft is also backporting the AI-powered Windows Copilot feature from Windows 11 to Windows 10.
Microsoft is integrating Copilot generative AI capabilities into Microsoft Dynamics 365 Field Service and other Dynamics 365 applications.
The AI will surface relevant information based on a curated set of documentation, aimed at helping technicians with tasks such as troubleshooting and can provide step-by-step instructions to complete work.
The Copilot interface will allow users to ask the AI questions, manage Windows features, and interact with documents.
The Windows 10 version of Copilot will require a PC with 4GB of RAM and at least a 720p display to run.
Microsoft is set to integrate its Copilot generative AI capabilities into Microsoft Dynamics 365 Field Service and other Dynamics 365 applications. The AI will surface relevant information based on a curated set of documentation, aimed at helping technicians with tasks such as troubleshooting and can provide step-by-step instructions to complete work. The functionality will be available as a public preview in December.
In addition to its integration into Dynamics 365, Microsoft is also backporting the AI-powered Windows Copilot feature from Windows 11 to Windows 10. The Windows 10 version of Copilot will require a PC with 4GB of RAM and at least a 720p display to run. The feature will initially roll out to North American users and those in parts of Asia and South America, with other countries to follow.
The Windows 10 version of Copilot will function similarly to its Windows 11 counterpart, with some functional differences due to the different operating systems. The Copilot interface will allow users to ask the AI questions, manage Windows features, and interact with documents. Microsoft is currently testing Copilot with Windows 10 Home and Pro users and plans to share its plans for commercial versions of Windows 10 soon.
Despite this development, Microsoft insists that it will not extend the end of support for Windows 10, which remains at October 14th, 2025. The move to bring Copilot to Windows 10 is not surprising given that Windows 10 still holds a significant share of the Windows market, compared to Windows 11.
The chatbot, which uses generative artificial intelligence to answer questions, summarize documents, and compose email drafts, was previously rolled out to Windows 11.
Microsoft is taking a careful approach to deploying Copilot on Windows, aiming to determine how its performance on Windows 10 may differ from Windows 11.
The company also plans to find ways to boost quality and performance of the chatbot.
Microsoft is integrating Copilot generative AI capabilities into Microsoft Dynamics 365 Field Service and other Dynamics 365 applications.
The Copilot capabilities are intended to provide field service professionals and frontline workers with quicker access to information they need to perform their work or complete job orders.
The functionality will be available as a public preview in December.
The AI will surface relevant information based on a curated set of documentation, aimed at helping technicians with tasks such as troubleshooting and can provide step-by-step instructions to complete work.
Generative AI makes sense as a field service capability, as it's an area that has struggled with trends such as a retiring workforce and the increasing use of third-party contractors for service work.