A global technology glitch caused widespread disruptions across various industries, including flights, banks, and medical offices. The root cause of the issue was identified as a faulty update sent to computers running Microsoft Windows. This update was reportedly responsible for causing IT outages and resulting in significant losses for some companies.
One such company that suffered substantial losses due to the botched software update was CrowdStrike Holdings Inc. (CRWD). The cybersecurity software firm experienced a massive short selling windfall, with short sellers making over $978 million in profits from their bets against the company after its stock plummeted following the outage.
The IT incident also affected Microsoft directly, causing computer crashes and resulting in grounded flights and canceled appointments. The impact on Microsoft was significant enough to result in approximately $14 million in negatively affected revenue during a previous similar incident back in 2010.
CrowdStrike's CEO, George Kurtz, addressed the situation during an interview with CNBC's Jim Cramer. The company was working on a method to fix the affected machines more quickly and had downplayed any long-term damage to its business.
The outage also impacted other companies such as Comerica Incorporated, which received a preliminary notification that it would no longer be the issuer of the Direct Express debit card for about 4.5 million federal benefit recipients. This news caused Comerica's stock to drop by over 10%.
The cybersecurity industry as a whole was put under scrutiny due to this incident, with experts like Richard Stiennon questioning the reliability of security solutions from companies such as CrowdStrike, SentinelOne, and Palo Alto Networks.
Despite the widespread disruptions caused by the technology glitch and its impact on various industries and companies, it is important to note that these incidents are rare. The vast majority of software updates are released without any major issues. However, when such incidents do occur, they can have significant consequences.