United Airlines CEO Addresses Recent Plane Incidents, Reassures Safety is Priority

Safety is the highest priority for United Airlines.
United Airlines CEO Scott Kirby has addressed recent incidents involving its planes, including engine and structural issues to a wheel falling off during takeoff.
United Airlines CEO Addresses Recent Plane Incidents, Reassures Safety is Priority

United Airlines CEO Scott Kirby has addressed the recent string of incidents involving its planes, including engine and structural issues to a wheel falling off during takeoff. In his letter sent to customers, he reassured flyers that safety is their highest priority and they are reviewing these incidents with lessons learned from them informing safety training and procedures across all employee groups.



Confidence

100%

No Doubts Found At Time Of Publication

Sources

72%

  • Unique Points
    • United Airlines CEO Scott Kirby reassured flyers in a letter this week that the carrier is looking into the string of incidents that have recently involved its planes.
    • Safety is our highest priority and is at the center of everything we do.
  • Accuracy
    • On Friday in a United Boeing 737-800 landed with a panel from the underside of the fuselage missing
    • United Airlines CEO Scott Kirby spoke in Chicago on June 5, 2019.
  • Deception (50%)
    The article is deceptive in several ways. Firstly, the author claims that safety is at the center of everything United does and that they are taking these incidents seriously. However, this statement contradicts previous statements made by United regarding their handling of safety concerns on their planes.
    • In February 2018, a Boeing 737 operated by United crashed in Ethiopia killing all 150 people on board. The crash was caused by the same design flaw as another fatal accident involving a Boeing plane just months earlier.
  • Fallacies (70%)
    The article contains several examples of informal fallacies. The author uses an appeal to authority by stating that safety is the highest priority at United Airlines and citing CEO Scott Kirby's letter as evidence. This statement implies that Kirby's word should be taken as fact without any further investigation or evidence, which is a form of hasty generalization.
    • Safety Concerns Last week, a Boeing 777 was forced to turn around midflight after leaving Sydney due to a hydraulic leak. A few days earlier, an Airbus A320, en route to Mexico City, was forced to make an emergency landing at Los Angeles International Airport after a reported hydraulics issue.
    • Shortly before that, a Boeing 737 rolled onto the grass at George Bush Intercontinental Airport in Houston after landing and a Boeing 777-200 aircraft bound for Japan lost a tire shortly after taking off in San Fransisco.
  • Bias (85%)
    The article contains multiple examples of bias. The author uses language that dehumanizes the incidents and portrays them as extreme or unreasonable. For example, Kirby says 'safety is our highest priority' which implies that anything less than safety would be acceptable.
    • Earlier this month
      • . . . have sharpened our focus
        • Safety Concerns Last week, a Boeing 777 was forced to turn around midflight after leaving Sydney due to a hydraulic leak. A few days earlier, an Airbus A320, en route to Mexico City, was forced to make an emergency landing at Los Angeles International Airport after a reported hydraulics issue.
          • Shortly before that
          • Site Conflicts Of Interest (100%)
            None Found At Time Of Publication
          • Author Conflicts Of Interest (50%)
            The author Daniella Genovese has a conflict of interest on the topic of United Airlines as she is reporting for Fox Business. The article discusses safety incidents involving Boeing and Airbus planes, including slats on the wing of an aircraft which could be considered a financial tie to these companies.
            • The author reports that United Airlines CEO Scott Kirby has addressed a string of incidents involving the airline's fleet. The article mentions several specific safety incidents, including one involving a Boeing 757 and another involving an Airbus A320.
              • The author reports that United Airlines CEO Scott Kirby has addressed a string of incidents involving the airline's fleet. The article mentions several specific safety incidents, including one involving a Boeing 757 and another involving an Airbus A320. Additionally, the article discusses slats on the wing of an aircraft which could be considered a financial tie to these companies.

              68%

              • Unique Points
                • United Airlines is trying to reassure passengers after a series of incidents on its Boeing jets this year
                • On Friday in a United Boeing 737-800 landed with a panel from the underside of the fuselage missing
                • Passengers seeing a series of bad headlines about the airline and its Boeing jets may consider booking away from the airline
              • Accuracy
                • United Airlines CEO Scott Kirby reassured flyers in a letter this week that the carrier is looking into the string of incidents that have recently involved its planes.
                • Safety is our highest priority and is at the center of everything we do.
              • Deception (30%)
                The article is deceptive in several ways. Firstly, the author claims that all incidents are unrelated when they clearly have a common thread - Boeing jets. Secondly, the CEO's statement about safety being at the center of everything United does is misleading as it implies that there were no previous safety issues with their planes which is not true given past incidents involving Boeing jets on other airlines. Thirdly, the article tries to shift blame from Boeing onto United personnel by suggesting that the cause could lie with them rather than Boeing's quality issues.
                • The CEO claims all incidents are unrelated when they clearly have a common thread - Boeing jets.
              • Fallacies (75%)
                The article contains several examples of informal fallacies. The author uses an appeal to authority by stating that United CEO Scott Kirby said something without providing any evidence or context for his statement. Additionally, the author makes a false dilemma by suggesting that passengers must choose between booking with United and leaving it when there are other options available. Finally, the article contains inflammatory rhetoric in its use of phrases such as
                • The age of the aircraft in the United incidents suggest that the cause could lie with United personnel, rather than Boeing's well documented quality issues.
                • Investigators are still looking at the causes of both those incidents, but a preliminary report from the National Transportation Safety Board found Boeing left the bolts off
                • The plane that lost the panel on Friday's flight was purchased by Boeing in 1998
              • Bias (80%)
                The article contains multiple examples of bias. The author uses language that dehumanizes the passengers and implies they are irrational for being concerned about safety incidents on United Airlines' Boeing jets.
                • < Correction: An earlier version of this story incorrectly identified
                  • > Investigators are still looking at the causes of both those incidents, but a preliminary report from the National Transportation Safety Board found Boeing left the bolts off
                    • < Passengers seeing a series of bad headlines about the airline and its Boeing jets may consider booking away from the airline>
                      • < The age of these aircraft in United's incidents suggests that
                        • > While these incidents have our attention and have sharpened our focus,
                        • Site Conflicts Of Interest (50%)
                          None Found At Time Of Publication
                        • Author Conflicts Of Interest (100%)
                          None Found At Time Of Publication

                        64%

                        • Unique Points
                          • United Airlines CEO Scott Kirby spoke in Chicago on June 5, 2019.
                          • Safety is our highest priority and is at the center of everything we do.
                          • The Federal Aviation Administration is investigating the incidents which were all unrelated but have been used to inform safety training and procedures across all employee groups.
                        • Accuracy
                          • In recent weeks, United Airlines has experienced a number of incidents that are reminders of the importance of safety.
                        • Deception (30%)
                          The article is deceptive in several ways. Firstly, the author claims that all incidents were unrelated when there are clear connections between them. The tire falling from a Boeing 777 and the missing panel on an older Boeing 737 both occurred after recent mishaps involving other planes with similar models. Secondly, while Kirby states that safety is their highest priority, he also mentions that these incidents are reminders of its importance. This implies that they were not taking safety seriously enough before the incidents happened. Lastly, Kirby claims that United has already planned to implement changes such as extra in-person training for pilots and a centralized training curriculum for new hire maintenance technicians, but there is no mention of any specific actions being taken to address the recent mishaps.
                          • Kirby claims that safety is their highest priority, but he also mentions that these incidents are reminders of its importance.
                          • The author states that all incidents were unrelated when there are clear connections between them.
                          • The tire falling from a Boeing 777 and the missing panel on an older Boeing 737 both occurred after recent mishaps involving other planes with similar models.
                        • Fallacies (85%)
                          The article contains several examples of informal fallacies. The author uses an appeal to authority by stating that safety is the airline's highest priority and using Scott Kirby as a source for this information. This statement does not provide any evidence or data to support it, making it an unreliable claim.
                          • Safety is our highest priority and is at the center of everything we do,
                        • Bias (75%)
                          The author of the article is Leslie Josephs and she has a history of bias against United Airlines. The author uses language that dehumanizes customers by referring to them as 'customers' instead of people. Additionally, the author quotes Kirby saying 'Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety.' This statement implies that United Airlines is responsible for these incidents and does not take responsibility for external factors such as weather conditions or human error.
                          • A missing panel from the plane was discovered after the older Boeing 737 landed in Oregon on Friday.
                            • In one incident this month, a tire fell from one of the carrier’s Japan-bound Boeing 777s shortly after takeoff, damaging cars in a San Francisco airport parking lot.
                              • Kamil Krzaczynski | Reuters
                                • United Airlines CEO Scott Kirby said that safety is their highest priority and is at the center of everything they do.
                                  • United CEO Scott Kirby on Monday sought to reassure customers about the carrier's safety after a series of flight problems in recent weeks.
                                  • Site Conflicts Of Interest (50%)
                                    Leslie Josephs has a conflict of interest with United Airlines as she is reporting on CEO Scott Kirby and flight problems at San Francisco airport parking lot. She also reports on the $20 million settlement with the FAA for safety violations in 2018.
                                    • CEO Scott Kirby
                                      • flight problems
                                        • United Airlines
                                        • Author Conflicts Of Interest (50%)
                                          None Found At Time Of Publication

                                        68%

                                        • Unique Points
                                          • United Airlines Holdings Inc. is reviewing a series of recent mishaps involving its planes.
                                          • , the carrier promises to inform safety training and procedures across the company with any lessons learned from these incidents.
                                        • Accuracy
                                          • United Airlines CEO Scott Kirby reassured flyers in a letter this week that the carrier is looking into the string of incidents that have recently involved its planes.
                                          • Safety is our highest priority and is at the center of everything we do.
                                        • Deception (50%)
                                          The article is deceptive in several ways. Firstly, the author uses emotional manipulation by stating that recent mishaps involving United Airlines planes are reminders of the importance of safety. This statement implies a sense of danger and fear for passengers which may not be entirely accurate or truthful.
                                          • The head of United Airlines Holdings Inc. told customers that the carrier is reviewing a series of recent mishaps involving its planes, promising any lessons learned would “inform our safety training and procedures” across the company.
                                        • Fallacies (85%)
                                          The article contains an appeal to authority fallacy. The author uses the statement of CEO Scott Kirby as evidence for their claim that United Airlines is reviewing a series of recent mishaps involving its planes.
                                          • >United Airlines Holdings Inc. told customers that the carrier is reviewing a series of recent mishaps involving its planes, promising any lessons learned would inform our safety training and procedures across the company.<br>While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus.
                                          • The head of United Airlines Holdings Inc. told customers that the carrier is reviewing a series of recent mishaps involving its planes.
                                        • Bias (75%)
                                          The author uses language that dehumanizes the incidents by referring to them as 'mishaps' and 'incidents'. This is an example of a biased use of language.
                                          • ]United Airlines Holdings Inc. told customers that the carrier is reviewing a series of recent mishaps involving its planes,
                                          • Site Conflicts Of Interest (50%)
                                            None Found At Time Of Publication
                                          • Author Conflicts Of Interest (50%)
                                            None Found At Time Of Publication