Ticketmaster: 560 Million Customer Records Hacked, Sensitive Info Listed for Sale on Dark Web

United States of America
Data includes names, phone numbers, addresses, transaction information and partial credit card info
Hackers obtained sensitive information of over 560 million Ticketmaster customers
Live Nation revealed unauthorized activity within a third-party cloud database environment containing Company data on May 20, 2024
Sensitive info was listed for sale on a dark web forum for $500k
ShinyHunters claimed the data dated back to at least 2011
Ticketmaster: 560 Million Customer Records Hacked, Sensitive Info Listed for Sale on Dark Web

In a series of shocking revelations, two separate reports have confirmed that hackers obtained sensitive information of over 560 million Ticketmaster customers. The data, which includes names, phone numbers, addresses, transaction information and partial credit card info, was listed for sale on a dark web forum for $500k. According to the reports by Salon and NPR, the hacking group ShinyHunters claimed that the data dated back to at least 2011.

Live Nation, Ticketmaster's parent company, revealed in a Friday SEC filing that it had identified unauthorized activity within a third-party cloud database environment containing Company data on May 20. A week later, ShinyHunters claimed they had obtained the user data and were selling it on the dark web for $500k.

The company has been slow to make a statement to customers but cybersecurity experts suggest that those worried about breaches keep an eye on potentially leaked payment methods and change passwords that could have been affected. Ticketmaster was accused of holding an illegal monopoly on the American live events market by the Department of Justice last week, facing a massive antitrust lawsuit for its



Confidence

85%

Doubts
  • Is it confirmed that all 560 million records belong to Ticketmaster customers?
  • What measures is Live Nation taking to protect affected customers?

Sources

94%

  • Unique Points
    • Ticketmaster confirmed a data breach that may have impacted over 500 million customers in a SEC filing on May 27, 2023.
    • Unauthorized activity was discovered in Ticketmaster’s third-party cloud database environment on May 20, 2023.
    • Hacking group ShinyHunters claimed responsibility for the breach and is known to have targeted Microsoft and AT&T among others.
    • The hackers are asking for $500,000 for the stolen information from Ticketmaster customers.
  • Accuracy
    • Data included names, addresses, phone numbers, order details and credit card information
    • ShinyHunters has marketed stolen data from over 60 companies since early 2020
  • Deception (80%)
    The article contains selective reporting as it only mentions the potential impact of the data breach on Ticketmaster customers without mentioning any potential impact on Live Nation or its other subsidiaries. The article also implies that the hackers have obtained credit card numbers from 560 million users, but later in the article it is mentioned that for now, it doesn't appear that user's passwords have been compromised and users should change their password for their Ticketmaster account regardless. This creates a sense of urgency and fear without providing all the facts.
    • It sounds really bad.
    • The hackers are asking for $500,000 for the stolen information from customers.
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

96%

  • Unique Points
    • ShinyHunters hacking group claimed to have obtained 1.3 terabytes of Ticketmaster user data for sale on the dark web for $500,000
    • Data included names, addresses, phone numbers, order details and credit card information
    • Millions of customer records were included in the stolen data
  • Accuracy
    • Hackers claimed to have stolen personal information of 560 million Ticketmaster customers
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (85%)
    The article contains an appeal to authority and a potential dichotomous depiction. It reports on the Ticketmaster data breach and quotes Live Nation's response without critically evaluating their claims. Additionally, it presents the actions of ShinyHunters as fact without providing context or analysis of their motives or credibility.
    • . . . Ticketmaster owner Live Nation said it is investigating a possible data breach after a group of hackers claimed to have stolen the personal information of 560 million Ticketmaster customers. In a securities filing, Ticketmaster owner Live Nation said it identified "unauthorized activity within a third-party cloud database environment containing Company data" on May 20.
    • According to the Justice Department, ShinyHunters has marketed stolen data from over 60 companies in the U.S. and globally since early 2020.
    • The cyberattack comes as Ticketmaster faces legal troubles. On May 23, the Justice Department and 30 state and district attorneys general filed a federal lawsuit against Live Nation, alleging that it created a monopoly on live event ticket prices.
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

96%

  • Unique Points
    • An unauthorized activity was discovered within a third-party cloud database.
    • Customers can protect themselves from online attacks by frequently changing passwords, using two-factor authentication and keeping financial information private.
  • Accuracy
    • Ticketmaster confirmed a data breach that may have impacted over 500 million customers.
    • Unauthorized activity was identified in Ticketmaster’s third-party cloud database environment on May 20, 2023.
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

86%

  • Unique Points
    • Live Nation is accused of having a monopoly through Ticketmaster and using that power to dominate the ticketing business and quash competition, according to the United States Department of Justice’s antitrust lawsuit.
    • AEG Presents CEO Jay Marciano believes Ticketmaster has a monopoly in the U.S. ticketing market and uses its power to subsidize Live Nation’s content businesses, preventing other businesses from competing in those areas and leading to higher ticketing fees.
    • Live Nation fully owns Ticketmaster, North America’s biggest ticket vendor, and has exclusive ticketing contracts with the majority of major concert venues in the United States.
  • Accuracy
    • The Department of Justice’s lawsuit against Live Nation and Ticketmaster could lead to significant changes in the multibillion-dollar company, altering the shape of the world’s largest live entertainment organization.
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (85%)
    The author, Jem Aswad, makes several arguments in the article that contain fallacies. Firstly, there is an appeal to authority when Marciano's memo is quoted and described as evidence of Live Nation being a monopoly. Secondly, there are dichotomous depictions throughout the article where Live Nation's actions are portrayed as the sole cause of problems in the ticketing industry and AEG's actions are presented as innocent. Lastly, there is inflammatory rhetoric used to describe Live Nation's behavior and its response to the lawsuit.
    • Live Nation is a monopoly that likely will be broken up as a result of the Department of Justice’s antitrust lawsuit filed last week, says Jay Marciano, CEO of AEG Presents, in an internal memo obtained by Variety.
    • ,“AEG has long maintained that Ticketmaster has a monopoly in the U.S. ticketing marketplace and uses that monopoly power to subsidize Live Nation’s content businesses, preventing other businesses from competing in those areas and leaving consumers to suffer the consequences.”
    • ,“It is time to break it up,” said attorney general Merrick B. Garland in a press conference.
    • ,Live Nation may claim that its margins on promotion are low, but that’s only because it deploys the excessive profits of its ticketing monopoly to outspend what the concert market can profitably sustain.
    • ,The DOJ’s lawsuit means that artists will have a choice in who tickets their concerts, that the ticketing fees consumers pay will be lower, and ultimately that artists and fans will have access to what we all want: more and higher quality live entertainment experiences at a price that fans can afford.”
  • Bias (95%)
    The author expresses a clear bias towards the position that Ticketmaster and Live Nation have a monopoly and are using their power to harm consumers. The author also implies that other ticketing companies, such as AEG-owned AXS, are not as problematic. This bias is evident in statements like 'Live Nation is a monopoly that likely will be broken up' and 'it is time to break it up'. The author also uses language that depicts Live Nation in a negative light, such as 'its claims about its profit margins or its market share, it is a monopoly' and 'Live Nation may claim that its margins on promotion are low, but that's only because it deploys the excessive profits of its ticketing monopoly to outspend what the concert market can profitably sustain'. The author also implies that Live Nation is responsible for industry problems and uses language like 'notwithstanding its claims about its profit margins or its market share, it is a monopoly' and 'Live Nation does this with the goal of removing competitors from the business'.
    • It is time to break it up.
      • Live Nation does this with the goal of removing competitors from the business and in turn using its continued control of content to preserve a stranglehold on ticketing through venue exclusives.
        • Live Nation is a monopoly that likely will be broken up as a result of the Department of Justice’s antitrust lawsuit filed last week, says Jay Marciano, CEO of AEG Presents, in an internal memo obtained by Variety.
          • Live Nation may claim that its margins on promotion are low, but that’s only because it deploys the excessive profits of its ticketing monopoly to outspend what the concert market can profitably sustain.
          • Site Conflicts Of Interest (100%)
            None Found At Time Of Publication
          • Author Conflicts Of Interest (100%)
            None Found At Time Of Publication

          98%

          • Unique Points
            • Hacker group obtained sensitive information of 560 million Ticketmaster customers including names, phone numbers, addresses, transaction information and partial credit card info.
            • Data was listed for sale on a dark web forum for $500k.
            • The hacking group claimed data dated back to at least 2011.
          • Accuracy
            No Contradictions at Time Of Publication
          • Deception (100%)
            None Found At Time Of Publication
          • Fallacies (95%)
            The article reports on a data breach at Ticketmaster and the sale of sensitive customer information on the dark web. The author does not commit any logical fallacies in their reporting of the facts. However, there are some instances where inflammatory language is used to describe the hackers and their actions, which could be considered an appeal to emotion but does not meet the criteria for a formal fallacy.
            • hacking group's claim that it obtained...
            • accused of holding an illegal monopoly on the American live events market by the Department of Justice last week, facing a massive antitrust lawsuit for its ‘unlawful, anticompetitive conduct.’
          • Bias (100%)
            None Found At Time Of Publication
          • Site Conflicts Of Interest (100%)
            None Found At Time Of Publication
          • Author Conflicts Of Interest (0%)
            None Found At Time Of Publication