Valve Closes Refund Loophole for Advanced Access Games on Steam

Seattle, Washington United States of America
Change applies to both advanced access and early access titles
Playtime during advanced access periods now counts towards Steam refund period
Previously, users could exploit this loophole to play games extensively and request a refund shortly after release
Valve updates refund policy to close advanced access loophole
Valve Closes Refund Loophole for Advanced Access Games on Steam

Valve, the developer and digital distribution platform behind Steam, has updated its refund policy to close a loophole that allowed some users to play games extensively during advanced access periods and then request a refund shortly after the game's official release. The new policy states that any playtime acquired during an advanced access period will now count towards the Steam refund period.

Previously, users could exploit this loophole by playing a game for hours or even completing it during advanced access, and then requesting a refund within two hours after the game's official release. This practice was particularly common with games that offered advanced access as part of deluxe or collector's editions.

Valve noticed this issue and decided to take action to prevent further abuse of the refund policy. The company stated that this change is intended to ensure a fair refund process for all customers, while also protecting developers from those who might try to exploit the system.

The updated refund policy applies not only to advanced access games but also to early access titles. This means that any playtime acquired during these periods will now be taken into account when determining whether a user is eligible for a refund.

This change may impact some users who had planned on taking advantage of the loophole, but it is ultimately intended to create a more level playing field for all Steam customers. It also underscores Valve's commitment to maintaining the integrity of its platform and ensuring that developers are fairly compensated for their work.



Confidence

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No Doubts Found At Time Of Publication

Sources

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  • Unique Points
    • Valve updated its refund policy for games with Advanced Access
    • People were able to exploit the system and refund games played during Advanced Access period before general sale
    • Valve has ended this loophole in its refund policy
  • Accuracy
    • Playtime during Advanced Access period now counts towards Steam refund period
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

99%

  • Unique Points
    • Valve has updated Steam refund policy to close a loophole for Advanced Access games.
    • Advanced Access games can now only be played for two hours before requesting a refund.
    • Steam's update addresses the issue of increasing popularity of Advanced Access games.
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (95%)
    The article describes the actions taken by Valve to close a refund loophole on Steam for advanced access games. The author does not commit any logical fallacies in the text. However, there is an appeal to authority when the author mentions that 'Valve said' without providing any context or evidence as to why Valve's statement is trustworthy.
    • The refund policy now includes a revised ‘refunds on titles purchased prior to release date’ section, which adds an official Advanced Access label and essentially applies Valve’s normal two hour time limit to these games.
    • For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit.
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (0%)
    None Found At Time Of Publication

99%

  • Unique Points
    • Steam refund policy has been updated
    • Playtime during Early Access or Advanced Access now counts towards the Steam refund period
    • Valve noticed an issue with people playing games for hours then requesting a refund within two hours after the game’s official release
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (95%)
    The author makes several statements in the article that are not fallacious. However, there is an instance of an appeal to authority when the author states 'Steam-maker Valve has noticed' without providing any evidence or reasoning as to why Valve noticed this issue. Additionally, there are some instances of inflammatory rhetoric used to describe 'craven types' who take advantage of the refund policy. These fallacies do not significantly impact the overall quality of the article and do not detract from its informational value.
    • ]Playtime is playtime now, so if you've played more than two hours of a game in any state, you don't get a refund.[/
    • Steam-maker Valve has noticed
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

99%

  • Unique Points
    • Steam updated its refund policy on Tuesday
    • Valve changed the policy to cover titles with ‘Advanced Access’
    • Playtime during Advanced Access period now counts towards Steam refund period
    • This change does not affect Early Access games
  • Accuracy
    • Valve changed the policy to cover titles with 'Advanced Access'
    • Valve has ended this loophole in its refund policy
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication

100%

  • Unique Points
    • Valve is closing the loophole, making pre-release playtime count against the 2-hour refund limit
    • Steam refund policy has been updated
    • Playtime during Early Access or Advanced Access now counts towards the Steam refund period
  • Accuracy
    No Contradictions at Time Of Publication
  • Deception (100%)
    None Found At Time Of Publication
  • Fallacies (100%)
    None Found At Time Of Publication
  • Bias (100%)
    None Found At Time Of Publication
  • Site Conflicts Of Interest (100%)
    None Found At Time Of Publication
  • Author Conflicts Of Interest (100%)
    None Found At Time Of Publication